Bad Customer Relations
It's an amazing thing. I just spent an hour on the phone booking tickets to the states. Not only was the price outrageous, but I finally managed to get tickets at just over $3000 dollars, 300 more a ticket than I've ever paid. This is probably due to the 'visa panic' cause by a terribly enacted law that requires a lot of things, including foreigners having to return to their own home countries, no longer can we hop on over to Lithunania.
But that wasn't the worst of it. No, you see, the airline we ended up with required a paper ticket. So, I had to get it delivered ($40 FedEx). I repeatedly had to tell them "NO! Not the billing address! I need it delivered to Moscow." Like I would order tickets from Moscow to the US when I was already in the US. GAH!
It gets better. I was told I had to call back Monday because ticket issuing agency was closed. So, I called back, gave them the same information, again, which they apparently didn't save the previous two times I gave it to them. They finally confirmed it with me as being shipped to moscow, and arriving on Wednesday. That same night, 3 hours later, my father calls to tell me he received the tickets. And, it's now thursday and I have no tickets... My dad is going to have to UPS the tickets here, and Travelocity is about to get a nasty call and/or e-mail from me.
But that wasn't the worst of it. No, you see, the airline we ended up with required a paper ticket. So, I had to get it delivered ($40 FedEx). I repeatedly had to tell them "NO! Not the billing address! I need it delivered to Moscow." Like I would order tickets from Moscow to the US when I was already in the US. GAH!
It gets better. I was told I had to call back Monday because ticket issuing agency was closed. So, I called back, gave them the same information, again, which they apparently didn't save the previous two times I gave it to them. They finally confirmed it with me as being shipped to moscow, and arriving on Wednesday. That same night, 3 hours later, my father calls to tell me he received the tickets. And, it's now thursday and I have no tickets... My dad is going to have to UPS the tickets here, and Travelocity is about to get a nasty call and/or e-mail from me.
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posted by Alex @ 2:57 PM
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